Frequently Asked Questions
How Does Your Shipping Work?
Your item(s), unless made to order, will ship out within 1-5 business days after payment is recieved.
(This is subject to change during incliment weather, family trips, etc. Please check the home page for announcements on shipping delays!)
This process can be expedited if needed, and that will be decided on a case by case basis. Leave a comment in the box at checkout or email me ahead of time if you have any questions regarding this.
I am willing to provide expedited and/or insured shipping by request, however these services will affect the price of shipping.
All orders are giftwrapped and packed to ensure the safety of all contents. However, accidents still happen. the post service can be less than gentle at times, and we’ve all been there. Should an order arrive to you broken or in otherwise bad shape, please take a picture and send it to me immediately. I will work with you to determine a solution that works for both of us!
What Are Your Processing Times Like?
This depends on what you’re looking to purchase from me. If you’re buying a premade item from my shop, it will ship out between 1-5 business days. (Be sure to check the home page for announcements about shipping delays!)
If I’m creating a piece of custom work for you, the process time will vary depending upon the project’s level of difficulty, how hard the materials are to find and purchase, etc.
I keep in touch with my customers throughout the creation process, so you will know how things are going every step of the way. If you need something to be done quickly, let me know and I will do my best.
However, life can get in the way and unexpected problems know how to arise at precisely the wrong moment. So getting to me at least 1-2 weeks before you need the item(s) you’re requesting will help us both out. Any closer than that, and I may not be able to guarentee your item’s arrival in time for your deadline.
What If My Item Breaks After I’ve Had It For Awhile?
Depending upon the situation, I may be willing/able to repair (or in rare cases replace) it. This isn’t a guarentee by any means, but please reach out to me before you throw the pieces away. Don’t be afraid to send me an email! Even if you decide you don’t want the item repaired, replaced, or otherwise, I may be able to use the pieces for other projects. Please give me the chance to repair, replace, or reuse!
(This includes the possibility of water going bad in Shimmer Vials or similar items)
What Does It Mean If An Item Is Marked As “Made To Order”?
Items marked as Made to Order are simply that- made after you order them! Unlike other items or more complicated designs, these items are whipped up after you purchase them, occasionally including minor changes here and there, when requested. This allows me to create something that is your size, or with just a tiny touch of YOUness. They differ from commissions because the changes made are very minor (length, type of chain, etc.), unlike the process of creating a whole new design just for you. If you purchase a Made to Order piece and request too many changes, I may email you and ask that you submit a commission request instead. This is just to help me stay sane, and so you know exactly how long the processing time will be for your item! Normal processing time for a Made to Order piece is 1-5 business days.